WWS PERFECT PLUS | Auriga
WWS Perfect Plus is a web platform aimed at managing incidents in the banking sector, integrating ticketing capabilities to better manage the help desk processes from first contact to resolution.
- Incident Management
- Tickets console
- Knowledge Base
- SLA management
- Analysis and Reporting
- Management of branches and terminals
- CIT and HW maintenance native integration
The platform includes IVR options that streamlines the initial handling of customer calls and open APIs to connect other technologies and devices like chatbots.