HelpdeskAdvanced | Pat Group

HelpdeskAdvanced rules the processes that are interconnected in different areas of the business as IT, Governance, Customer Service thanks to the flexibility, coordination, orchestration and automation of the governance and Service Management processes. Define, optimize, monitor and integrate your company processes in order to establish a methodology that renders company business activities more efficient and effective: not an easy objective to achieve. The procedure for automating, checking and improving the efficiency of processes within a company is defined as Business Process Management and serves for the effective management of resources, tasks and company processes, reducing the hold-ups and errors that hinder internal and external procedures.

Proactive User Experience

HelpdeskAdvanced changes the User Experience to meet proactively the mobile, social and collaborative needs. The services and the information are always available thanks to the innovative interface that is cross-channel and cross-browser.

Cloud and On Premise

HelpdeskAdvanced is available both On Premise and in Cloud. This means that companies can choose their preferred version based on their own infrastructure, their internal organization and according to the governance measures they wish to implement.

Ready to Play

With just few clicks, the features of HelpdeskAdvanced are ready to be used, thanks to the “out-of-the-box” processes quickly implementable and to the “process driven” approach.

ITIL compliant

As a business-driven solution, HelpdeskAdvanced IT Service Management helps companies in the alignment of IT and business resources, managing ITSM’s LifeCycle and allowing the IT department to provide reliable services and solutions to meet business needs.

Mobile

You can perform remote control sessions directly from any mobile device: this allows to increase the operators’ productivity, to check the progress of the services, to view quickly and simply the activities.

IT and Business processes automation and orchestration

Thanks to Brain Business, HelpdeskAdvanced “engine” capable of automating services governance processes, IT and Business can respond quickly and with maximum efficiency to critical situations that might cause a disruption of services or strategic corporate processes.