Kiaro Winflow

Kiaro is the collaborative Business Process Management platform, developed and owned by Winflow, which supports the delivery of Winflow Outsourcing services ensuring organization, tracking and control of any activity/process.
Developed on MS .net CORE 3, Kiaro is fully configurable with workflow design and can be integrated with any existing application through webservices and APIs.

Kiaro presents itself as an application ecosystem that natively integrates document management solutions, Business Analytics, Computer Telephony Integration (CTI), automation solutions and modules (RPA). It also offers the possibility to “notarize” activities on Blockchain.

The platform is characterized by a rapid adaptability to the customer context: it has common features among the different processes/activities managed and specific functionalities that can be added through the implementation of plugins. These latter can be developed in a very short time.

Currently, in Kiaro, there are pre-configured workflows for different application areas: Banking Back Office, Insurance Back Office, Claims Management, Front Office/Customer Care, Soft Collection, Accounting.
Kiaro can be easily integrated with customer's systems through web services, API, sftp

Thanks to its functionalities Kiaro allows to:

• acquire documents from different channels (e.g. voice messages, email, text messages, files, and web services)
• apply workflows to any managed process
• track status changes and issue notifications on several communication channels (e.g. voice messages, email, text messages, files and web services) 
• track activities carried out on each managed process
• measure and monitor SLAs in different workflows
• generate reporting flows of the activities carried out according to specific KPIs 
• preserve digital archive