Forward Customer Self Service App

Forward Customer Self Service is a self-service app for end customers, designed to provide a digital, autonomous, and always-available leasing experience. Available for Android and iOS (iPhone), it can be accessed 24/7 through digital identity, allowing customers to view data on their contracts, leased assets, payments, and invoices, and to submit structured requests for contract changes or support.

Customer requests are managed through configurable workflows and automated notifications, reducing the operational workload on service desks and improving overall support efficiency.

Customers can track the progress of their requests in real time and receive timely updates through push notifications, while the entire interaction lifecycle is tracked and governed in a standardised manner.

Forward Customer Self Service is not only a support and access channel, but also a key push lead-generation channel for offering customers new marketing initiatives, promotional campaigns, and value-added services.

Forward Customer Self Service can be integrated with Finomnia’s Forward KYA – Know Your Asset module to enable advanced asset-monitoring capabilities based on AI, IoT, and ESG parameters. These include asset localisation, pay-per-use leasing, usage-pattern analysis, crash detection, and anti-fraud tools supporting claims management.

Through secure integration with the back-office platform, the app provides an advanced digital touchpoint between customers and the company, improving service quality and strengthening the relationship over time.