Forward Customer Portal

Forward Customer Portal is a self-service portal for end customers, designed to provide a fully digital, autonomous, and always-available leasing experience.

Accessible 24/7 through digital identity, the portal allows customers to view data on their contracts, leased assets, payments, and invoices, and to submit structured requests for changes or support.

Customer requests are managed through configurable workflows and automated notifications, reducing the operational workload on service desks and improving overall support efficiency. Customers can track the progress of their requests in real time and receive timely updates through push notifications, while the entire interaction lifecycle is tracked and governed in a standardised manner.

Forward Customer Portal can be integrated with Finomnia’s Forward KYA – Know Your Asset module to enable advanced asset-monitoring capabilities based on AI, IoT, and ESG parameters. These include asset localisation, pay-per-use leasing, usage-pattern analysis, crash detection, and anti-fraud tools supporting claims management.

Through secure integration with the back-office platform, the portal provides an advanced digital touchpoint between customers and the company, improving service quality and strengthening the relationship over time.