Forward Customer Portal

Forward Customer Portal is a self-service digital portal designed to provide customers with an always-on, autonomous, and smart leasing experience.

Accessible 24/7 through digital identity, the portal allows customers to consult their contract details, leased assets, payments, and invoices, as well as to submit structured requests for changes or support.

Customer requests are managed through configurable workflows and automated notifications, reducing the operational workload on service desks while improving overall efficiency and service quality.

Customers can track the real-time status of their requests and receive timely updates via push notifications, with the entire interaction lifecycle being managed in a structured and traceable way.‑time status of their requests and receive timely updates via push notifications, with the entire interaction lifecycle being managed in a structured and traceable way.

The portal is also available through a branded mobile application for iOS and Android, which acts not only as an operational tool but also as a direct channel for marketing initiatives, promotional campaigns, and value-added services.

Forward Customer Portal enables advanced asset monitoring capabilities based on Artificial Intelligence, IoT, and ESG parameters, including asset location tracking, usage analysis, crash detection, and fraud analysis to support claims management.

Through secure integration with the operational back-office platform, the portal represents a digital touchpoint that strengthens the relationship between customers and the company, enhancing transparency, autonomy, and long term engagement.