Digital Onboarding

Digital Onboarding is an application designed to streamline the remote acquisition of customer information, enabling the execution of activities typically associated with customer onboarding in a fully digital and remote manner. The solution primarily focuses on the following processes:

• customer identification, through mechanisms such as selfie-based video identification and SPID;‑based video identification and
• upload of customer documentation into the system, with optional OCR capabilities;
• completion of IVASS questionnaires.

The application also allows the same functionalities to be carried out in an assisted, in-person context, using the customer’s own personal device, thereby ensuring a consistent user experience across different interaction modes.‑person context, using the customer’s own personal device, thereby ensuring a consistent user experience across different interaction modes.

Thanks to its modular architecture, the platform is designed to support future extensions and enhancements. In particular:

• new identification methods can be easily introduced;
• existing identification processes can be adapted and customised, for example to enable integrations with alternative service providers compared to those supported in the current setup.