Business Process Outsourcing for Insurance
Insurance is another long standing area of specialization for Winflow. Its solutions ensure end-to-end process management for General Insurance (Motor & No Motor Liability Area), Life & Saving and Health Insurance.
As for General Insurance, Winflow is highly specialized mainly in Claims Management through its operations center, back office, administrative/accounting activities (deductibles recovery, professional payments, premium litigation management, cash reconciliation).
Winflow’s BPO covers all the stages of claims management:
- Dossier analysis and assessment
- Claim opening and processing
- Direct compensation claims management following a single or joint signature accident statement
- Claim administration management
- Third party (lawyers, technical experts, coroners etc..) network management
- Claim settlement
- Legal acts and complaints management
- Recoveries and reimbursements
- Anti-fraud
- Paper or digital archive management
Regarding Life Insurance, Winflow, thanks to its multi-skilled team is able to manage not only interaction with customers but also back office activities. In Back Office area Winflow is fully qualified to have in charge underwriting and claims settlements activities.
When it comes to Health line of business, Winflow is aimed at managing policyholders/fund associates/recipient persons both in direct form (use of structures agreed with the Company) and indirect form (reimbursement of benefits in accordance with the guarantees provided for in the policy), through the provision of the following services:
- Back Office – document check, claim settlement, document archiving
- Contact Center – authorization medical services, booking medical services, information and support to the caller
Moreover, Winflow supports insurance companies by managing agreements with healthcare facilities and professionals – clinics and hospitals, outpatient clinics, diagnostic centers, dental clinics, physiotherapy centers and medical professionals.