Winflow Business Process Outsourcing for Banking

Winflow’s solutions are defined and created in close collaboration with its banking clients and support both traditional and online banks especially in managing Multichannel Customer Care services.

The Banking Contact Center is an inbound service for the following areas:

• Credit cards - Information about how to lock or reissue a card, information, and verifications regarding transactions, support for payments or using an ATM, checking credit card balance, revolving credit cards, information about loans/credit lines/mortgages
• Banking – bank account balance, cheques - crediting/transaction date, support for changes to recurring transfers and other transactions, F24 tax return forms, MAV, Sepa mandates, instant transfers, chequebook/loan/credit line requests
• Customer Care codes - using and changing the password to access the current account, managing the password to access the contact center
• Opening an online bank account – recognition and opening through webcam

In addition to the Contact Center, the following services are also provided:

• Back Office operations (document completeness & correctness check and, if necessary, integration) in Loan and Funding areas
• Soft Collection - phone collection, administration checks, payment proof management, blocking service (e.g. credit cards), payment reconciliation