Winflow BPO for Consumer Credit

Winflow is able to take the place of the Consumer Credit companies in all phases of the final customer management activity, from acquisition to post-distribution management and credit repayment, both at back office and customer service level.

• Back Office services for Consumer Credit firms consist on:

  • Financing and contracts management – completeness and conformity checks, missing document integration
  • Consumer/revolving credit management – early repayments, release forms, bank statements, cancellation mandate delegation, mail blocking, tax deduction
  • Special purpose loans management
  • Document archiving and digitalization

  Contact Center services for Consumer Credit firms consist on:

  • SDD management – outbound contact to verify any failed SDD alignment
  • Recalling unsatisfied clients for service quality checks