BPO 4.0

Horsa Flow's BPO 4.0 solution enables the organizational structure to automate processes and operate based on an exception monitoring and intervention logic, covering the entire workflow of a case—whether it is onboarding, garnishment, or other procedures.

• Request Monitor: operational control of the progress status of individual requests, cut-off checks, and exception-based interventions;
• Case Monitor: control of each activity phase within a case, monitoring their progress status and analyzing in detail all related events, data, and documents;
• Communication Engine: based on the events mapped within the process and document templates, it allows for the automatic generation of all documents for every party involved in the procedure (Bank Branches and Agencies, Collection Agents, Clients, etc.);
• Dashboard: summary and control panel for monitoring process performance;
• Data Engine: historical analysis of all requests and cases received and managed.

Estimated breakeven: 6 months

Savings: over 50%